Terms and Conditions
alfatier GmbH conducts business based on BITKOM framework agreements and general terms and conditions. These standards ensure fair and transparent business relationships in the IT industry.
General Terms and Conditions
Basis for all business relationships
Download PDFProvision of Services
For consulting, training and other services
Download PDFSoftware as a Service (SaaS)
For cloud-based software usage
Download PDFManaged Services
For comprehensive IT operations services
Download PDFDevelopment of Custom Software
For custom software development
Download PDFMaintenance and Further Development
For ongoing maintenance and updates
Download PDFProvision of Standard Software
For licensing and provision of standard software
Download PDFSale of Hardware
For hardware deliveries and sales
Download PDFEmployee Leasing
For personnel provision and leasing
Download PDFData Processing Agreement (DPA)
For the processing of personal data on behalf of the controller in accordance with GDPR Art. 28. This agreement governs the data protection compliant handling of your data.
Download DPA (PDF)Questions about our Terms?
The applicable contractual conditions will be agreed upon in the specific business case. For individual contractual agreements, please contact us.
Get in TouchNote: The BITKOM model contracts are provided by the German Federal Association for Information Technology, Telecommunications and New Media (BITKOM) and represent industry-standard terms. The documents linked here are for informational purposes. For legally binding agreements, please contact us directly.
Last updated: December 2024